Shipping policy

Preorder Items

Thank you for shopping with Sujood Rugs. We carefully prepare each order to help ensure your prayer rug arrives safely and in excellent condition.

Preorder products will be clearly identified before purchase. Our current preorder rugs are expected to begin shipping during the first week of September 2026.

This is an estimated shipping window and may be affected by production, freight or other circumstances outside our control. If the expected shipping date changes, we will notify affected customers and provide the option to accept the revised date or cancel the order for a full refund.

Orders containing preorder items will ship when the preorder items are ready unless otherwise stated.

In-Stock Orders

In-stock orders are typically processed within 1–2 business days. Estimated delivery within the United States is an additional 3–5 business days after shipment.

Orders placed on weekends or holidays will begin processing on the next business day. Delivery times are estimates and are not guaranteed.

Shipping Rates and Tracking

Any applicable shipping costs will be displayed at checkout.

Once your order ships, you will receive a confirmation email containing tracking information. Tracking information may take some time to update after the carrier receives the package.

Packaging and Arrival Care

To help protect your prayer rug during shipping, it may arrive folded and compressed in secure packaging.

Open the package carefully without using sharp objects near the rug. Unfold the rug and allow it to rest flat for at least 2 hours before use. Minor folds or compression marks are normal after shipping and should relax naturally as the rug settles.

Avoid applying direct heat or ironing the rug. Gently smoothing it by hand and allowing it to lie flat is recommended.

Delivery Delays or Lost Packages

Carrier delays caused by severe weather, holidays or other circumstances outside our control may affect the estimated delivery time.

If your package appears to be delayed or lost in transit, contact us at hello@sujoodrugs.com with your order number and tracking information. We will assist you in reviewing the shipment with the carrier.

Damaged Orders

If your package or prayer rug arrives damaged, contact us as soon as possible at hello@sujoodrugs.com.

Please include your order number and clear photographs of the rug and packaging so we can review the issue and provide an appropriate resolution.

Shipping Addresses

Please review your shipping address carefully before completing your order. If you need to request a change, contact us as soon as possible. Address changes cannot be guaranteed after an order begins processing.

Questions

For shipping questions, contact us at hello@sujoodrugs.com.